Privacy Policy
Privacy Policy
Effective Date: July 22, 2026
Gray Transfer LLC (“Gray Transfer,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when it may be disclosed, and the choices available to you.
Our website address is https://www.graytransfer.com.
Information We Collect
We may collect information that you provide to us directly, including:
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Name
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Email address
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Telephone or mobile phone number
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Mailing address
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Employment and driver application information
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Business and shipment-related information
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Information submitted through our website forms
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Communications you send to us by email, telephone, text message, or other methods
We may also automatically collect limited technical information when you use our website, including your IP address, browser type, device information, referring pages, pages visited, and information collected through cookies or similar technologies.
How We Collect Information
We may collect information through:
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Website contact, recruiting, employment, or service-request forms
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Employment applications and onboarding documents
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Customer, carrier, vendor, or employee agreements
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Email, telephone, and text-message communications
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In-person communications
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Our customer relationship management, recruiting, dispatch, and operational systems
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Cookies and other website technologies
How We Use Information
We may use collected information to:
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Respond to inquiries and service requests
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Provide transportation, warehousing, logistics, and related services
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Communicate with customers, employees, drivers, applicants, vendors, and business partners
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Send dispatch instructions, pickup information, delivery information, appointment details, shipment-status updates, schedule changes, safety notices, and other operational communications
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Process employment and driver applications
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Administer employee and contractor relationships
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Maintain business, safety, compliance, and operational records
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Improve our website, services, and communications
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Protect against fraud, misuse, security threats, and unlawful activity
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Comply with applicable legal and regulatory obligations
Text Messaging and SMS Communications
Gray Transfer may use text messaging primarily to communicate with employees, drivers, contractors, applicants, customers, and other individuals regarding dispatch information, pickup and delivery details, shipment-status updates, scheduling, safety information, recruiting, and other operational matters.
You will receive text messages from Gray Transfer only after providing consent through an appropriate opt-in process or after otherwise initiating a text-message conversation with us where permitted.
Message frequency varies depending on dispatch activity, operational needs, and your relationship with Gray Transfer. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to any message. After opting out, you may receive one final message confirming that your request has been processed. For assistance, reply HELP or contact Gray Transfer through the contact form on our website.
Consent to receive text messages is not a condition of employment, applying for employment, purchasing goods or services, or doing business with Gray Transfer.
Mobile Information and SMS Consent
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
All categories of information sharing described in this Privacy Policy exclude text-messaging originator opt-in data and consent. Text-messaging opt-in data, mobile numbers, and consent will not be sold, rented, or shared with any third parties or affiliates for their own marketing or promotional purposes.
We may use service providers solely as necessary to operate and deliver our communications, such as telecommunications providers and messaging platforms. These providers are authorized to use information only as necessary to provide services to Gray Transfer and are not permitted to use mobile opt-in information for their own marketing or promotional purposes.
How We Share Information
Gray Transfer does not sell personal information.
We may disclose information to service providers that assist us with legitimate business operations, including website hosting, information technology, recruiting, dispatch, transportation management, customer relationship management, payment processing, data security, professional services, and legal or regulatory compliance.
We may also disclose information:
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When required by law, regulation, court order, subpoena, or governmental request
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To protect the rights, property, safety, and security of Gray Transfer or others
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In connection with a merger, acquisition, financing, restructuring, or sale of some or all of our business assets
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At your direction or with your consent
Notwithstanding anything else in this Privacy Policy, mobile phone numbers, SMS opt-in records, and text-message consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Cookies
Our website may use cookies to support website functionality, remember user preferences, understand website traffic, and improve the user experience.
You may configure your browser to reject or limit cookies. Some website features may not function properly when cookies are disabled.
Embedded Content and Third-Party Websites
Our website may include links to or embedded content from third-party websites. Third-party websites may collect information, use cookies, or track interactions according to their own privacy practices.
Gray Transfer is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, support our business and operational requirements, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information maintained by Gray Transfer.
You may also:
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Opt out of text messages by replying STOP
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Request text-message assistance by replying HELP
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Opt out of marketing emails by using the unsubscribe instructions included in the email
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Contact us to update your communication preferences
Certain information may be retained when required for legal, safety, administrative, employment, regulatory, or operational purposes.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Your continued use of our website or services after an update constitutes acknowledgment of the revised policy.
Contact Us
Questions, requests, or concerns regarding this Privacy Policy or our communications practices may be submitted through our website: